Recently, it was reported that some provisions of the "Railway Passenger Ticket Purchase Instructions" will be modified to allow passengers to change their tickets to a train after the departure date even if they are within 48 hours of the departure time. The new rules are expected to be around mid-January this year. When implemented, it will bring more convenience to passengers taking trains.
A reporter called 12306 customer service on January 10. The other party replied that they had indeed received a notice that the rules for changing train tickets would be revised. It should be implemented in the next few days, but the specific implementation time is not yet clear.
According to the information on the 12306 official website, the current train ticket change policy allows passengers to change their tickets once if the railway transportation company has the transportation capacity. The specific provisions of the current rebooking policy are as follows:
1. If it is more than 48 hours before departure, you can change your reservation to a train within the pre-sale period.
2. Within 48 hours before departure, the ticket can be changed to a train before the boarding date stated on the ticket. Changes to trains on or after the boarding date stated on the ticket will not be processed.
3. After driving, passengers can still change their tickets to other trains on the same day.
It can be seen that the current regulations make it clear that "Within 48 hours before departure, the train can be changed to a train before the boarding date stated on the ticket. Changes to trains on and after the boarding date stated on the ticket will not be processed." If the new regulations are implemented , passengers who need to change their booking within 48 hours before driving have more options.
However, it should be noted that the current railway ticket change procedure is not completely free.
The specific regulations are: when a passenger applies for a change, if the ticket price after the change is higher than the original fare, the fare difference will be charged; if the ticket price after the change is lower than the original fare, the fare difference will be refunded and the fare difference will be refunded. A refund fee will be charged for the fare difference.
In terms of refund fees, if the ticket is refunded more than 8 days (inclusive) before departure, no refund fee will be charged; if the ticket is returned more than 48 hours before the departure time at the station on the ticket, it will be charged at 5% of the fare; if it is more than 24 hours and less than 48 hours, the fare will be charged Calculated at 10%; less than 24 hours will be calculated at 20% of the fare; within 48 hours to 8 days before departure, if the ticket is changed or changed to another train that is more than 8 days away from departure, and the ticket is refunded 8 days before departure , a 5% refund fee will still be charged.
Recently, not only the railways are revising the rules for cancellation, cancellation and re-booking. On January 10, the new ticket refund and change rules of China Eastern Airlines and China Southern Airlines also came into effect.
According to the announcement, China Eastern Airlines and China Southern Airlines have expanded the scope of free refunds and changes for tickets, reduced the fees for refunds and changes, relaxed the rules for refunds and changes due to illness, and added new refund rules for ticket price fluctuations.
Among them, the refund rules for fare fluctuations, which are regarded as "guaranteed for 24 hours", have attracted attention.
China Eastern Airlines said that if the price of the ticket from the original ticket purchase channel drops after the ticket is purchased, it is allowed to re-purchase the ticket at the same ticket purchase channel within 24 hours after the ticket purchase. The original ticket that meets certain conditions will be refunded free of charge.
China Southern Airlines stated that if the fare decreases after the ticket is purchased, it is allowed to re-purchase the ticket within 24 hours after the ticket is purchased, and the original ticket that meets certain conditions will be refunded free of charge.
China Eastern Airlines' rules have also added a new rule for free refunds and changes beyond 30 days before flight departure - all cabin classes can be refunded or changed for free 30 days before the scheduled departure time of the flight; tickets within 7 days to 30 days before departure can be refunded or changed free of charge. , some classes are free of charge for refund or change, while some are subject to a refund fee of 5% to 20% or a change fee of 5% to 10%.
The new actions of China Eastern Airlines and China Southern Airlines have also put Air China under pressure. On the evening of January 5, Air China’s official WeChat announced that starting from January 1, 2024, each registered user of Air China’s mobile app will be issued 2 domestic no-reason refund coupons.
Industry insiders believe that the behavior of airlines and railways in successively revising the rules for refunds and changes is worthy of recognition. It not only helps protect the rights and interests of consumers, but also helps improve passengers’ confidence in travel.
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