Does the "ticket-grabbing tool" work?
Tickets for high-speed and light-speed tickets vary in price. Tickets for window seats and lower berths have to be charged extra.
Li Yue, who works in Beijing, has been troubled by ticket grabbing recently - on the eve of May Day this year, she used the 12306 waitlist function to buy a train ticket home, but she waited for many days and failed to buy a ticket; now, during the Mid-Autumn Festival and National Day, It was coming soon, and in order to buy a train ticket home, she decided to use a ticket-grabbing software. "Members who have opened three ticket-grabbing software and bought accelerated privileges have spent a lot of money, but they still haven't gotten the tickets yet."
A reporter from the "Rule of Law Daily" learned from a recent interview that many passengers preparing to travel during this year's Mid-Autumn Festival and National Day holiday have encountered the same "difficulty in buying tickets" as Li Yue. Some passengers have pinned their "hopes" on the "light-speed ticket shopping" of third-party platforms. Tickets", "ticket-grabbing tool", "ticket-free tool" and other services.
However, China State Railway Group Co., Ltd. clarified through official Weibo and other channels on September 20 that Railway 12306 has never authorized any third-party platform to sell train tickets, and it is impossible to give third-party platforms the so-called "priority to purchase tickets."
In response, many netizens called these "ticket-grabbing tools" on third-party platforms "scammers"; but at the same time, some netizens were confused: In the past, they often used third-party platforms to grab tickets and indeed bought train tickets. What happened? What exactly are these "ticket grabbing artifacts"? Does it work?
Ticket-grabbing software becomes popular
There are various ways to add money
According to incomplete statistics, there are dozens of ticket grabbing software currently on the market. Most of them claim to be able to "accelerate ticket grabbing" and "prioritize ticket grabbing", but there is no 100% guarantee that they will be able to grab tickets.
So, does the ticket grabbing software work?
In the view of Mr. Zhang from Hedong District, Tianjin, the ticket-grabbing software is pure deception. He told reporters that before the Spring Festival last year, in order to buy a high-speed rail ticket back to his hometown, he registered for a ticket grabbing software at 12306 and bought an acceleration package for 30 yuan. As a result, the next day, he received 12306 The text message reminded that the waiting list was successful, but at this time the ticket grabbing software was still grabbing tickets.
“The ticket-grabbing software said that if I couldn’t grab the tickets, I could get a refund for the money I paid for the acceleration package. But when I was about to cancel the ticket-grabbing, the ticket-grabbing software succeeded in grabbing the tickets and even sent me a text message asking me to share this ‘good news’ with Social platform." Mr. Zhang recalled that he immediately contacted the customer service of the ticket grabbing software and said that 12306 had been successfully waitlisted earlier than the ticket grabbing software and hoped that the other party could refund the money. Unexpectedly, the other party said, "The reason why he was successfully waitlisted on 12306 is because Used ticket grabbing software" and refused to refund.
During the interview, the reporter found that passengers encountered various problems when using ticket grabbing software.
Chen Kuan, a Shanghai citizen, encountered the problem of "if you want to successfully grab tickets, you have to buy more stops." He told reporters that he was interested in a certain ticket-grabbing software that had the function of intelligently recommending ticket combinations, so he downloaded and registered to use it. “As a result, when I returned to Suzhou, Anhui from Shanghai, I was recommended to travel on the same train. I needed to buy 6 more stops, that is, from I bought the ticket directly from Shanghai to Beijing and then got off the bus from Suzhou in advance. The original ticket costing more than 200 yuan now costs more than 500 yuan for the whole journey."
"The customer service explained that this was done to increase the success rate of ticket grabbing, but if you buy it this way, it is better to buy the full ticket directly on 12306." Chen Kuan complained. After that, he changed to several ticket grabbing software, many of which were It is recommended that he buy more stops to grab tickets.
The reporter noticed that in order to welcome the Mid-Autumn Festival and National Day holiday, many third-party platforms have recently launched ticket grabbing strategies. Different from the official ticket sales channel of China Railway Group, the third-party platform can select multiple dates, train numbers, and seats at the same time, make reservations to grab tickets, and grab tickets automatically when they go on sale; some platforms will mark the success rate of ticket grabbing. The more you choose, the higher your success rate.
Take a certain ticket grabbing software as an example. On September 20, the reporter chose to buy a high-speed rail ticket from Beijing to Wuhan during the Mid-Autumn Festival. The page showed that there were no tickets left. It was recommended to grab tickets. The ticket grabbing rate is currently low, and it can be accelerated by purchasing. Improve the success rate of ticket grabbing through packages and other methods. On the software's promotional page, you can see the words "Served 200 million users."
The software's ticket grabbing speed is divided into 6 levels. Low-speed ticket grabbing is 0 yuan, 100m/s network speed; fast ticket grabbing is 10 yuan, 5 booster packs, 200m/s internet speed; high-speed ticket grabbing is 30 yuan, 15 booster packs, 300m/s Internet speed; 40 yuan for extreme speed ticket grabbing, 20 booster packs, 350m/s internet speed; 50 yuan for light speed ticket grab, 25 booster packs, 400m/s internet speed; 60 yuan for VIP ticket grabbing privileges, including VIP grab Ticket privileges x 4 times, 40 booster packs, 400m/s internet speed.
In addition, there is an accelerated package that includes tickets. Add 45 yuan to the original price of the ticket to get all-round tickets, including continuous waiting list, 24-hour dedicated help, etc. Both the accelerated package and the package are marked with a full refund if the ticket grab fails.
It is said that these acceleration contents do not conflict with each other. Software membership, acceleration package and acceleration package can be "obtained together", and you can also pay more to grab "personalized" seats such as connecting seats, window seats, and lower berths. The reporter did some calculations and found that if you grab a ticket through an agency software, some agency fees may be higher than the ticket price.
The reporter tried to grab tickets and found that the acceleration rules of different ticket grabbing software are different. From "low speed" to "light speed", the price gradually increases, "all-day dedicated ticket grabbing", "missing + alternate dual channel ticket grabbing", and even Increase the price to grab aisle seats, window seats... Different "games" to grab tickets, coupled with slogans such as "double the success rate" and "the earlier you submit your tickets, the higher the success rate" have attracted many people who are waiting for tickets. The traveler was moved.
An industry insider pointed out in an interview that in the early days of the launch of the railway 12306 platform, when there was no waitlist function, some ticket grabbing software used technical means to continuously refresh information and improve the speed of information submission. However, after the 12306 platform launched the "standby" function, this The advantages of class software no longer exist.
12306 customer service also responded that 12306 has a fixed opening time for ticket sales, and will not sell tickets in advance for third-party software. The acceleration package does not have priority to purchase tickets. At the same time, 12306 is also increasing its technical identification efforts, using big data to more accurately identify ticket grabbing software. Once identified, tickets will not be released to the ticket grabbing software, and the success rate of passengers using ticket grabbing software to purchase tickets will be lower.
Grabbing platforms is like “scalpers”
Damage the legitimate rights and interests of many parties
The acceleration package, which is claimed to help grab tickets, has also been moved to the shopping platform.
When the reporter searched for keywords such as ticket acceleration on a second-hand trading platform, he found that some merchants sold ticket purchase software platform assistance acceleration packages. One merchant told the reporter: "Choose the ticket, give me the assistance code, and you can accelerate it by paying." There are also merchants. It is claimed that the success rate is 80% to 90% by using the acceleration package method.
So, what is the difference between the so-called accelerated ticket grabbing package and "ticket scalping"?
In the "Train Ticket Service Information" and "Personal Information Authorization Instructions" of a ticket-grabbing software, the reporter saw that it stated that it provided a "train ticket purchasing" business and required authorization to register a 12306 account on behalf of the customer and apply for certificate verification on behalf of the customer. and other certification services, you can also choose to authorize them to use other services on 12306 Online or handle matters such as points and membership rights.
In this regard, Huang Haibo, director of the Traffic Management and Transport Law Professional Committee of the Beijing Lawyers Association, said that according to the "Notice on Investigating and Punishing Illegal Price Increases and Illegal and Criminal Activities of Reselling and Reselling Railway Tickets" jointly issued by multiple departments, railway tickets have been monopolized According to the system, selling train tickets requires the qualification to sell train tickets, otherwise it is illegal. If the ticket grabbing platform does not have the qualification to sell railway passenger tickets, the ticket selling behavior is illegal. In addition, the service fee for selling railway tickets is capped at 5 yuan per ticket, and no other fees are allowed. If the platform increases prices at will, it is illegal.
“Therefore, whether software and plug-ins with increased prices are legal and whether they are disguised ticket scalping behavior depends on whether the specific form of sales is legal and whether the increase in price violates relevant legal provisions. If you are not qualified to sell on behalf of others and increase prices at will, Or use software technology to invade or interfere with the railway sales system, or illegally resell tickets to obtain illegal profits, which may constitute different types of violations or even crimes depending on the circumstances, and such behavior should be stopped and stopped." Huang Haibo said.
Liu Junhai, a professor at the Law School of Renmin University of China, believes that ticket grabbing platforms belong to the "scalper party" on the Internet and are essentially the same as offline "scalpers".
"The original scalpers lined up to buy tickets, or found connections and went through the back door to buy tickets. One person bought dozens or even hundreds of tickets and then resold them. Tickets that originally cost 300 yuan were sold for thousands of yuan. Now the Internet scalpers are It is the use of technological advantages to cause unfair ticket booking. For consumers, this behavior infringes on their rights to fair transactions, rights to choose and know. It also damages the interests of the 12306 platform and legal train ticket sales outlets. This prevents consumers from enjoying free, timely and efficient ticket purchasing services," Liu Junhai analyzed.
According to civil law expert He Shan, for ticket grabbing software, if the relevant departments allow it to sell tickets online, then it can charge a service fee. The national railway department clearly stipulates that the service fee for each ticket shall not exceed 5 yuan. If the increase is higher than this The price violates the price law and is an act that disrupts social order.
Severe crackdown on illegal ticket grabbing
Standardize operating market order
In response to some third-party platforms’ claims that they “provide ‘low speed’, ‘high speed’, ‘light speed’ and other ticket-grabbing acceleration packages at different prices, users who purchase acceleration packages can be given priority in purchasing tickets. Users who purchase acceleration packages with higher prices can be ranked first in the queue for acceleration packages with lower prices. "Users in front", the person in charge of the Passenger Transport Department of China Railway Group emphasized: "No user has priority to purchase tickets, and acceleration packages of any price purchased on third-party platforms cannot achieve priority purchase of tickets."
Previously, topics related to "12306 ticket grabbing" became hot searches. During the process of grabbing tickets, some netizens complained that the system showed that there were enough remaining tickets, but they still had to queue up to buy, with "711 people queuing in front." Some netizens questioned that third-party software to grab tickets occupied the "pit" of ordinary users.
In response to this, 12306 customer service responded: There are still enough tickets and still need to queue because there are too many users placing orders at the same time. 12306 has a fixed time for opening ticket sales and will not sell tickets in advance for third-party software.
The person in charge of the Passenger Transport Department of the China Railway Group also said that the railway department has always adhered to the principle of fairness and justice, and adopted technical means and other means to fully safeguard the legitimate rights and interests of passengers and the normal order of ticket sales. Through real-time monitoring of the 12306 system and big data analysis, once a purchase is discovered, Users with abnormal ticket behavior will be subject to traffic restriction measures. When new ticket amounts are generated due to reasons such as refunds, the railway 12306 system will give priority to waiting orders and cash them in the order in which passengers submit their orders without charging any additional fees.
Industry insiders who have worked in the high-speed rail industry for many years told reporters that if there is a shortage of tickets, the success rate of "swiping tickets" using corresponding software developed by a third-party platform may be higher than that of ticket buyers manually "swiping tickets", but there is no guarantee that they will be purchased. There is no priority to buy tickets, "because essentially all tickets are purchased from 12306."
So, how should we regulate these “vote grabbing artifacts” in the future?
In Huang Haibo's view, legal sales activities should be allowed, but illegal activities must be stopped. To achieve the purpose of addressing both the symptoms and root causes, not only do all online platforms need to operate legally and compliantly, but also relevant functional departments need to strengthen law enforcement and crack down severely. Illegal ticket grabbing and arbitrary price increases will be severely punished, and illegal and criminal acts will be severely punished to promote the healthy and orderly development of the online ticket booking market.
"Consumers should keep a calm mind and do not listen to the propaganda of unofficial online platforms. They should book or grab tickets through legal channels and formal platforms to prevent being cheated. As the saying goes, there is no harm without buying and selling. Not using illegal platforms to grab tickets will not only It can prevent yourself from being deceived, force illegal online platforms to withdraw from the market, and standardize the order of the online ticket booking market," Huang Haibo said.
Liu Junhai believes that in the past, many plug-ins that provided ticket-grabbing software have been banned and stopped. Now these ticket-grabbing software should also be banned and stopped.
"We should address both the symptoms and root causes. In addition to cleaning up and rectifying the ticket-grabbing software and stopping the paid business model for ticket-grabbing, the most fundamental way out is to improve the operational efficiency of the official ticket purchasing system and make up for technical shortcomings, which can be introduced through public bidding. Suppliers of advanced technology ensure that services keep up with the massive demands of consumers. Go to the root cause, and if it can be solved with technology, we will not solve it with legal sanctions." Liu Junhai said, standardize the operating market order and protect consumers' right to know and choose. In order to eliminate the current difficulty in purchasing tickets, relevant departments must work hard on their rights, fair trade rights, and safety and security rights.
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